Job Description
Reference: 11106 AV
Consultant: Anneke Viviers
Job Description
- Provide first-line and second-line technical support to clients.
- Manage and resolve support tickets using ManageEngine or similar systems.
- Support inbound calls through the 3CX queue.
- Monitor device connectivity and uptime through CMS.
- Log and track tickets for offline devices and service disruptions.
- Coordinate maintenance and replacement hardware with field technicians.
- Update Microsoft Planner for maintenance job coordination.
- Assist with quotations using DEAR where required.
- Maintain clear and professional communication with clients.
- Ensure accurate documentation of all support interactions and ticket updates.
- Support network monitoring, technical recovery, and queue management processes.
Qualifications
- 1–3 years’ experience in a Service...