Job Description
This range is provided by WHD Consulting Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from WHD Consulting Ltd.
Helpdesk Desk Support Technician - Southampton - Permanent
I am looking for a helpdesk / customer support analyst for my client in Southampton. Work is hybrid model (3 days onsite – 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm.
Key Responsibilities:
- Provide second Level support to external customers and partners.
- Answer incoming calls from customers and respond to inbound communication on cases
- Monitor group email queue to respond to customer issues logged through our web portal.
- Identify, analyse and resolve customer issues, documenting work in case notes and knowledge base articles as well as escalating issues as...