Job Description
Job Description
We’re seeking an experienced Help Desk Technician to support a small, fast-paced IT team serving both office and manufacturing users. This role provides first-line support across hardware, software, and access requests, with a strong focus on onboarding/offboarding, desktop support, and user communication.
Responsibilities:
Provide Tier 1/2 help desk support via Zendesk (or similar ticketing system)
Troubleshoot end-user issues (hardware, printers, Microsoft Teams, Office 365, macOS/Windows)
Handle onboarding/offboarding: device setup, account provisioning, asset check-in/out
Manage basic Active Directory / Azure AD permissions and group assignments
Enroll and manage devices via Intune; ensure encryption and compliance
Support users both remotely and on-site (including manufacturing environments)
Prioritize tickets appropriately and communicate updates through resolution
We are a company...
We’re seeking an experienced Help Desk Technician to support a small, fast-paced IT team serving both office and manufacturing users. This role provides first-line support across hardware, software, and access requests, with a strong focus on onboarding/offboarding, desktop support, and user communication.
Responsibilities:
Provide Tier 1/2 help desk support via Zendesk (or similar ticketing system)
Troubleshoot end-user issues (hardware, printers, Microsoft Teams, Office 365, macOS/Windows)
Handle onboarding/offboarding: device setup, account provisioning, asset check-in/out
Manage basic Active Directory / Azure AD permissions and group assignments
Enroll and manage devices via Intune; ensure encryption and compliance
Support users both remotely and on-site (including manufacturing environments)
Prioritize tickets appropriately and communicate updates through resolution
We are a company...