Help Desk Technician II

Job Title: Help Desk Technician II


Job Location: Redstone Arsenal, AL, 35898 (Onsite)



Compensation: $50,000 to $56,000 salary



Eligibility/Clearance: Secret Clearance required. US Citizenship

required. This position supports a government contract



Job Description:



We are looking for an enthusiastic, well-qualified individual to fill

the Help Desk Technician II position and to join our team of qualified,

diverse individuals.



The Help Desk Technician role involves providing comprehensive help desk

and asset management support. This includes managing ticket creation,

escalation, and follow-up, identifying and troubleshooting issues,

resolving user problems through technical troubleshooting, and ensuring

all necessary data is captured in the ticketing system. Additionally,

the position involves imaging and deploying virtual systems,...