Job Description
Job Description
Insight Global is seeking a Level 1 Help Desk Technician to join the team at one of our top financial clients located in Los Angeles, California. This person will work mainly remote, but be required to come in once a week. Hours will be normal business hours and an occasional weekend shift 1-2 times per month. You will be responsible for handling basic resolution and service delivery over the phone. You will be assisting with technical support to their users that are having issues with their proprietary applications. You will diagnose and resolve hardware and workstation configuration problems, route calls to other support areas, and alert management when critical. You will also be required to document all issues you handle.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qual...
Insight Global is seeking a Level 1 Help Desk Technician to join the team at one of our top financial clients located in Los Angeles, California. This person will work mainly remote, but be required to come in once a week. Hours will be normal business hours and an occasional weekend shift 1-2 times per month. You will be responsible for handling basic resolution and service delivery over the phone. You will be assisting with technical support to their users that are having issues with their proprietary applications. You will diagnose and resolve hardware and workstation configuration problems, route calls to other support areas, and alert management when critical. You will also be required to document all issues you handle.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qual...