Job Description
Description
We are seeking a Help Desk Technician to support users across multiple locations statewide in a fast-paced, high-volume environment. This role provides frontline technical support for approximately 10,000 users, troubleshooting a mix of hardware, software, and connectivity issues.
Overview
You’ll handle a variety of support requests ranging from password resets and email issues to network connectivity and device troubleshooting. The environment primarily includes Windows 10/11, Microsoft 365, and Active Directory.
Responsibilities
+ Provide Tier 1 technical support via phone and remote tools
+ Troubleshoot Windows 10/11, Office 365, email, and network issues
+ Resolve common incidents such as password resets, connectivity problems, and hardware issues
+ Document and track tickets using Ivanti
+ Maintain strong customer service standards in a call-center environment
+ Meet help desk performance metrics (call ...
We are seeking a Help Desk Technician to support users across multiple locations statewide in a fast-paced, high-volume environment. This role provides frontline technical support for approximately 10,000 users, troubleshooting a mix of hardware, software, and connectivity issues.
Overview
You’ll handle a variety of support requests ranging from password resets and email issues to network connectivity and device troubleshooting. The environment primarily includes Windows 10/11, Microsoft 365, and Active Directory.
Responsibilities
+ Provide Tier 1 technical support via phone and remote tools
+ Troubleshoot Windows 10/11, Office 365, email, and network issues
+ Resolve common incidents such as password resets, connectivity problems, and hardware issues
+ Document and track tickets using Ivanti
+ Maintain strong customer service standards in a call-center environment
+ Meet help desk performance metrics (call ...