Job Description
Minimum Diploma (fresh grad) or SPM with 3 years relevant working experience. Preferably in computer science, computer engineering, information technology, or relevant field.
Need to know how to read and write in Traditional Chinese character, converse technical term in fluent mandarin and familiar with Taiwan Zhuyin keyboard.
Does not have any health problem that prevents working on 5 days per week.
Responsibilities
- To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan.
- Provision of Gamuda Berhad Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve network, hardware and software issue within Level 1 scope of work.
- Voice: Inbound Call
- Non-voice: Email, Self-Service portal (FreshService), Chat (...