Job Description
Description
Robert Half is seeking a Help Desk Support Specialist to provide technical assistance to end users in a fast-paced IT environment. This role will support users with day-to-day technical issues and deliver excellent customer service through phone, email, chat, and remote support.
Key Responsibilities:
+ Provide help desk support for hardware, software, and user access issues
+ Perform Active Directory password resets and basic account administration
+ Support users with Office 365 applications, including Outlook, Teams, and related tools
+ Troubleshoot and resolve issues in Windows 10 environments
+ Deliver remote support to end users via phone, email, and chat
+ Document support requests, resolutions, and escalations in the ticketing system
+ Escalate more complex technical issues to the appropriate IT teams as needed
+ Maintain strong communication with users throughout the support process...
Robert Half is seeking a Help Desk Support Specialist to provide technical assistance to end users in a fast-paced IT environment. This role will support users with day-to-day technical issues and deliver excellent customer service through phone, email, chat, and remote support.
Key Responsibilities:
+ Provide help desk support for hardware, software, and user access issues
+ Perform Active Directory password resets and basic account administration
+ Support users with Office 365 applications, including Outlook, Teams, and related tools
+ Troubleshoot and resolve issues in Windows 10 environments
+ Deliver remote support to end users via phone, email, and chat
+ Document support requests, resolutions, and escalations in the ticketing system
+ Escalate more complex technical issues to the appropriate IT teams as needed
+ Maintain strong communication with users throughout the support process...