Job Description
Description
+ Provide Tier 1-2 technical support via phone, email, and ticketing systems
+ Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity
+ Set up and configure user accounts, email, and access permissions
+ Support Windows-based systems, Microsoft 365 applications, and endpoint devices
+ Document incidents, resolutions, and escalate more complex issues to higher-level support teams
+ Assist with onboarding/offboarding by provisioning equipment and system access
+ Maintain accurate records of IT assets and support activities
+ Deliver excellent customer service and communicate technical issues clearly to non-technical users
+ Follow standard IT procedures and contribute to knowledge base documentation
Requirements
+ At least 1 year of experience in a helpdesk, IT support, or technical support role
+ Basic knowledge of Windows ...
+ Provide Tier 1-2 technical support via phone, email, and ticketing systems
+ Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity
+ Set up and configure user accounts, email, and access permissions
+ Support Windows-based systems, Microsoft 365 applications, and endpoint devices
+ Document incidents, resolutions, and escalate more complex issues to higher-level support teams
+ Assist with onboarding/offboarding by provisioning equipment and system access
+ Maintain accurate records of IT assets and support activities
+ Deliver excellent customer service and communicate technical issues clearly to non-technical users
+ Follow standard IT procedures and contribute to knowledge base documentation
Requirements
+ At least 1 year of experience in a helpdesk, IT support, or technical support role
+ Basic knowledge of Windows ...