Job Description
Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Ames, Iowa. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues in a fast-paced Hi Tech Engineering environment. The person in this role will help maintain reliable desktop operations, respond to service requests, and deliver practical solutions that keep employees productive.
Responsibilities:
• Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users.
• Diagnose and resolve common hardware, software, and operating system problems using sound troubleshooting methods.
• Manage incoming service desk requests, document resolutions, and ensure tickets are addressed in a timely manner.
• Support user account administration tasks, including access updates and directory-related maintenance within Active Directory.
• Instal...
Responsibilities:
• Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users.
• Diagnose and resolve common hardware, software, and operating system problems using sound troubleshooting methods.
• Manage incoming service desk requests, document resolutions, and ensure tickets are addressed in a timely manner.
• Support user account administration tasks, including access updates and directory-related maintenance within Active Directory.
• Instal...