Job Description
Description
We are looking for a dedicated Help Desk/Desktop Support Analyst for a 6-month engagement with a client in Fulton, MO. In this role, you will provide Tier 1 IT support to end-users, handling a variety of technical issues in a manufacturing environment. This position offers an excellent opportunity to grow your skills while delivering exceptional service to both office personnel and operational teams.
Responsibilities:
• Diagnose and resolve technical issues involving PCs, printers, and other office hardware.
• Provide support for Windows operating systems and Office 365 applications, ensuring smooth functionality.
• Respond quickly and professionally to IT support requests, escalating complex problems when necessary.
• Maintain accurate documentation of support requests, resolutions, and troubleshooting steps.
• Deliver outstanding customer service with clear and effective communication.
• Manage and r...
We are looking for a dedicated Help Desk/Desktop Support Analyst for a 6-month engagement with a client in Fulton, MO. In this role, you will provide Tier 1 IT support to end-users, handling a variety of technical issues in a manufacturing environment. This position offers an excellent opportunity to grow your skills while delivering exceptional service to both office personnel and operational teams.
Responsibilities:
• Diagnose and resolve technical issues involving PCs, printers, and other office hardware.
• Provide support for Windows operating systems and Office 365 applications, ensuring smooth functionality.
• Respond quickly and professionally to IT support requests, escalating complex problems when necessary.
• Maintain accurate documentation of support requests, resolutions, and troubleshooting steps.
• Deliver outstanding customer service with clear and effective communication.
• Manage and r...