Job Description
Are you passionate about making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? An exciting opportunity has arisen for a full-time Help Hub Advisor to join our Birmingham team!
This is a hybrid role, with the expectation that you will be on-site full-time for the first month during training and induction.
As a Help Hub Advisor, you will be at the heart of our client support service, ensuring every interaction reflects the professionalism and care POhWER is known for. Your day-to-day responsibilities will include:
· Handling high volumes of inbound calls with confidence, clarity, and empathy, often supporting vulnerable individuals who may be distressed or unsure of how to access support.
· Managing contact from clients, professionals, and others enquiring about POhWER services, following guidance and processes while presenting a positive and prof...