Job Description
What you'll do
We are looking for analytical, detail-oriented and customer-focused individuals to join our global support team as a Junior Customer Support Specialist – Regulatory Risk Management (Remote from Colombia) .
In this role, you will support our clients in using our regulatory reporting solutions while learning how to troubleshoot business and functional issues in a structured environment. You will work closely with more senior team members and contribute to our 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model.
This position is a great opportunity to start building expertise in regulatory reporting, gain exposure to financial frameworks, and develop your analytical and problem-solving skills in a SaaS environment.
Key Responsibilities
- Assist clients with functional questions related to our regulatory reporting products.
- Support the analysis of busi...