Job Description
Qualifications:
- Bachelor's degree in Business, Marketing, Business, Information Technology, or related field.
- At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment.
- Proven expertise with live chat and ticketing tools like Zendesk, Freshdesk, and Salesforce Service Cloud for excellent support.
- Strong understanding of digital advertising metrics (CPC, CPM), targeting, and conversion tracking.
- Excellent written and verbal communication skills.
- Analytical ability to interpret campaign data and optimize performance.
- Adaptable and resilient in fast-paced, high-volume, shift-based environments, meeting daily targets.
- Empathetic, customer-focused with strong interpersonal skills to deliver outstanding support.
Roles & Responsibilities:
- Deliver exceptional real-time support to advertisers through l...