Job Description
Title: Helpdesk Level 2 support
Work Location : Cherry Hill, NJ
Type : Full Time with our client
Salary: Market + Benefits
Requirements
Job Responsibilities:
- Respond to incoming support requests in a timely and courteous manner.
- Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
- Document and track all support requests in a helpdesk ticketing system.
- Escalate complex issues to higher-level support staff as needed.
- Install, configure, and maintain software applications and operating systems.
- Perform regular maintenance tasks on hardware and software systems.
- Provide end-user training on software applications and systems.
- Communicate technical information to non-technical users in a clear and concise manner.
- Ensure that all equipment and software licenses are up-to-date and com...