Job Description
Title: Helpdesk Level 2 support
Work Location : Cherry Hill, NJ
Type : Full Time with our client
Salary: Market + Benefits
Requirements
Job Responsibilities:
+ Respond to incoming support requests in a timely and courteous manner.
+ Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
+ Document and track all support requests in a helpdesk ticketing system.
+ Escalate complex issues to higher-level support staff as needed.
+ Install, configure, and maintain software applications and operating systems.
+ Perform regular maintenance tasks on hardware and software systems.
+ Provide end-user training on software applications and systems.
+ Communicate technical information to non-technical users in a clear and concise manner.
+ Ensure that all equipment and software licenses are up-to-date and compliant with organizatio...
Work Location : Cherry Hill, NJ
Type : Full Time with our client
Salary: Market + Benefits
Requirements
Job Responsibilities:
+ Respond to incoming support requests in a timely and courteous manner.
+ Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
+ Document and track all support requests in a helpdesk ticketing system.
+ Escalate complex issues to higher-level support staff as needed.
+ Install, configure, and maintain software applications and operating systems.
+ Perform regular maintenance tasks on hardware and software systems.
+ Provide end-user training on software applications and systems.
+ Communicate technical information to non-technical users in a clear and concise manner.
+ Ensure that all equipment and software licenses are up-to-date and compliant with organizatio...