💼 Full-Time Position

Helpdesk Senior Associate - Mac Support

🏢
NTT
📍 Bengaluru, Karnataka, India
📍
Location
Bengaluru, India
📅
Posted
May 29, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

JOB DESCRIPTION

Req ID: 313163 

We are currently seeking a Helpdesk Senior Associate - Mac Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Requirements:

  • Helpdesk Senior Associate at Grade-5 position in Service Desk
  • Must be a Graduate. B. Tech/B. E or any other technical degree preferred
  • Good communication skills with a minimum of 1 year of international calling experience
  • Good comprehension & writing skills.
  • Must possess excellent customer handling skills
  • It should be comfortable to work in rotational shift with 24x7 support window
  • Familiarity with latest macOS
  • Experience in handling Apple workstations (MacBook, iMac etc.)
  • Experience in supporting Apple device (MacBook, iMac).

    • Job description:

  • Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • A...