Job Description
Job Title: Helpdesk Specialist
Pay Rate: $21.11/Hour on W2
Work Location: Harrisburg, PA 17104
Shift Hours: 8:00 AM to 5:00 PM & 8:00 AM to 12:00 PM (Saturday)
Work Mode: Mon to Thu, Saturday (Onsite) & Friday (Remote)
Duration: 12 months with possible extension
Job Description
Position Description
This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful. Department seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.
Job Duties
Provides technic...
Pay Rate: $21.11/Hour on W2
Work Location: Harrisburg, PA 17104
Shift Hours: 8:00 AM to 5:00 PM & 8:00 AM to 12:00 PM (Saturday)
Work Mode: Mon to Thu, Saturday (Onsite) & Friday (Remote)
Duration: 12 months with possible extension
Job Description
Position Description
This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful. Department seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.
Job Duties
Provides technic...