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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Helpdesk Support - Payroll - Attendance System
- No working experience are encouraged to apply
- Basic computer or IT knowledge is an advantage
- Willing to learn and responsible
- Able to work well in a team
Job Scope
1. System Support & Troubleshooting
- Provide first-level technical support for payroll and attendance system users.
- Handle inquiries, issues, and error reports via phone, email, or ticketing systems.
- Troubleshoot problems related to system access, data entry, and report generation.
- Escalate unresolved issues to the relevant technical or HR teams.
2. User Guidance & Training
- Assist employees and HR personnel in using the system effectively.
- Conduct onboarding briefings or quick guides for new users.
- Prepare and update user manuals, FAQs, or knowledge base articles.
- Perform routine checks on attenda...