Job Description
Key Responsibilities
- Provide first-level technical support via phone, chat, and email
- Troubleshoot hardware, software, and basic network-related issues
- Guide users through step-by-step solutions and system navigation
- Log, track, and resolve support tickets accurately and efficiently
- Escalate complex technical issues to higher-level support when required
- Maintain accurate documentation, system updates, and support records
- Ensure timely and professional resolution of technical requests
Requirements
- Previous experience in IT support, helpdesk, or technical troubleshooting is preferred
- Strong understanding of computers, operating systems, software, and basic networking
- Excellent communication and problem-solving skills
- Ability to explain technical concepts in clear, simple terms
- Reliable internet connection and a stable, distraction-free home workspace