Job Description
Help Desk Technician - Tier 1
Clearance: Active Secret
Status: Non-Exempt
Location: Herndon, VA (Onsite)
Responsibilities:
+ Answer service calls, tickets and emails coming into the call center.
+ Create a customer incident in ServiceNow, the call tracking software for every call answered.
+ Provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
+ Assist clients with hardware and software support via telephone.
+ Coordinate with team to ensure rapid response times and follow-up with customers.
+ Ensure that all VIP calls are responded to immediately.
+ Develop professional working relationship with customer to better understand business needs.
+ Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.
+ Identify, research and resolve technical problems.
+ Document...
Clearance: Active Secret
Status: Non-Exempt
Location: Herndon, VA (Onsite)
Responsibilities:
+ Answer service calls, tickets and emails coming into the call center.
+ Create a customer incident in ServiceNow, the call tracking software for every call answered.
+ Provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
+ Assist clients with hardware and software support via telephone.
+ Coordinate with team to ensure rapid response times and follow-up with customers.
+ Ensure that all VIP calls are responded to immediately.
+ Develop professional working relationship with customer to better understand business needs.
+ Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.
+ Identify, research and resolve technical problems.
+ Document...