Job Description
SUMMARY:
A leading digital company is seeking a Helpdesk/Technical Support professional based in Cape Town . The role involves managing inbound and outbound technical calls, overseeing network management, serving as a Manage Engine System Administrator, handling ad hoc tasks, and assisting with cost estimation and finance-related matters. POSITION INFO:
Ticket Management (Manage Engine):
- Log all incoming support requests accurately in Manage Engine and any other ticketing platform introduced in the future
- Open a minimum of 10 new tickets per day
- Process and manage at least 25 tickets per day
- Maintain ownership and update assigned tickets until resolution or escalation
- Ensure tickets are updated in real time
- Confirm resolution with the client before closing tickets
- Ensure no tickets remain unattended beyond expected service timelines
- Maintain al...