Job Description
**Position Description & Qualifications**
Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes, and providing traffic control and scene protection at incidents.
You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily.
**As a HERO operator, you can expect to:**
+ Assist motorists and perform incident management services during assigned shifts
+ Provide clear and accurate information regarding incidents and the response required using standard protocol to communicate with TMC Operators, law enforcement, ambulance, fire department, or towing services using radio, telephone, CAD, and e-mail.
+ Services include, but are not limited to:
+ Clear lane blocking traf...
Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes, and providing traffic control and scene protection at incidents.
You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily.
**As a HERO operator, you can expect to:**
+ Assist motorists and perform incident management services during assigned shifts
+ Provide clear and accurate information regarding incidents and the response required using standard protocol to communicate with TMC Operators, law enforcement, ambulance, fire department, or towing services using radio, telephone, CAD, and e-mail.
+ Services include, but are not limited to:
+ Clear lane blocking traf...