Job Description
Position Overview
MCI is a tech‑enabled business services company offering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. MCI operates call centers on‑site and remotely to enhance customer journeys, drive scalability, and reduce costs. The role is for Hindi Call Center Representatives who engage with customers across various campaigns and support overall business operations through high‑quality communication and service delivery.
Position Responsibilities
- Professionally handle customer interactions across multiple communication channels
- Provide assistance, information, and support to customers when required
- Accurately capture and maintain customer information and records
- Deliver a professional and positive customer experience
- Meet quality, produc...