Job Description
Hindi-Speaking Customer Service Representative
About the job Hindi-Speaking Customer Service Representative
Roles and Responsibilities:
- Perform customer support via phone, chat and email both in English and Hindi Language.
- Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues / problems.
- Assess and resolve non‑standard and standard issues or problems. Seek advice and escalated issues when faced with tasks / problems outside the scope of the work.
- Coordinate with Hindi counterparts using the Hindi language as the main language for communication.
- Perform other tasks that may be assigned by his/her team lead from time to time.
- Service channels: Inbound / Outbound phone, email & chat
TO QUALIFY:
- Proficient in Speaking, Reading, and Writing in HINDI.
- Finished a 4- or 5‑year Bachelor Degree course OR: <...