Job Description
Hiring for US Healthcare Medical Billing Associate Manager & Senior Manager _ Chennai
Location : Chennai
Shift - US Shift
Experience:
Associate Manager- 8 to 13 Years
Senior Manager - 13 to 17 Years
RESPONSIBILITIES:
- Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities.
- Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction.
- Oversee a group of Team Leads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents.
- Ensure proper integration with operations for effective execution of end-to-end processes.
- Maintain quality and efficiency measures within the team in accordance with service level agreements.
- Provide coaching a...