Job Description
🌟 Hiring Now: Collections Representative (Inbound / Outbound Contact Center)
📍 Location: Pune
🕒 Job Type: Full-Time | Rotational Shifts (24x7)
🚀 About the Role
Are you a skilled communicator with a passion for customer interaction and problem-solving? Join our dynamic Contact Center team as a Collections Representative, where you’ll play a vital role in helping customers manage their financial commitments while delivering exceptional service.
This is a fast-paced, customer-centric role ideal for individuals who can think on their feet, build rapport quickly, and handle challenging situations with confidence.
💼 Key Responsibilities
- 📞 Handle high volumes of inbound and outbound calls efficiently and professionally
- 💡 Understand customer financial situations through probing (FFQs) and offer tailored repayment solutions
- 📊 Manage and analyze delinquency le...