Job Description
Job title Services Engineer
Responsibilities and Job Descriptions:
- Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders.
- Carry out installation both On Premise & Cloud in according to procedure and process.
- Troubleshoot problems / errors encountered during installation.
- Record all problems or errors that were encountered, including its resolution, where appropriate.
- Record new customer requests as part of project handover documentation.
- Conduct User Acceptance Test, User Training as per project methodology.
- Provide Go-live support during system go live period.
- Submit all documents upon completion of installation and handover to the support team in accordance with procedure as defined.
- Perform other professional services duties as and when required.
- Pe...