Job Description
Hotel: EX - Singapore Novena (SINOV), 201 Balestier Road,
The Outlet Supervisor / Senior Service Associate deliver exceptional customer focused service through adherence to InterContinental Hotels Group Policies and Procedures.
- Recycle wherever possible and enforce cost saving measures
- Communicate to supervisor for any difficulties, guest comments and other relevant information.
- Establish and maintain effective colleague working relationships.
- Attend and participate in daily briefings and other meetings as scheduled.
- Attend and participate in training sessions as scheduled.
- Deliver high service standards in accordance with departmental standards and procedures.
- Prepare for service by ensuring:
- grooming is impeccable
- outlet equipment are clean, sorted and stored
- glassware / flatware is polished
- chinaware is clean
- waiter stations are prepared
- cutleri...