Job Description
Description: Report directly to the Home Care Team Lead. Answer client inquiries on all Home Care services provided by the organization. Provide accurate information to clients on policies, procedures and service. Following up promptly and communicating to all parties the statuses of work-in-progress in a timely and accurate manner. Schedule staff and clients for the respective services. Ensure prompt and accurate documentation for all applications and processes from start to finish including filings. Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner. Ensure prompt issuing of invoices and accuracy in collection of payables. Ensure all organization requirements and SOPs are adhered to. Participate and represent on behalf of the company's services with confidence. Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of t...