Job Description
The Home Equity Loan Processor will:
Key Responsibilities:
+ Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
+ Manage a large pipeline of applications while meeting required service level agreements
+ Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting
+ Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include:
+ Accept incoming phone calls
+ Make outbound phone calls to follow up on outstanding documents and provide updates on loan status
+ Monitor and respond to incoming emails
+ Monitor and respond to incoming voicemails
+ Document all ...
Key Responsibilities:
+ Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
+ Manage a large pipeline of applications while meeting required service level agreements
+ Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting
+ Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include:
+ Accept incoming phone calls
+ Make outbound phone calls to follow up on outstanding documents and provide updates on loan status
+ Monitor and respond to incoming emails
+ Monitor and respond to incoming voicemails
+ Document all ...