Job Description
**Homeoffice Night Shift - Remote Service Desk Jr: Portuguese.
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**Onsite training 1 month and visit office occasionally.
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**Monday to Friday: 11pm - 8am**
- **Perform first-level diagnosis** and troubleshooting support to end-users and customers.
- **Work under minimum supervision and receive inbound transactions and inquiries**, provide support in accordance with established processes and document incidents and remedies.
- **Escalate complex incidents to second-level support personnel.
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- **Troubleshoots via the phone, chat or other support channels**, hardware, software, and network operating problems and involves technical resources to ensure resolution.
- **Identifies, investigates and researches user questions and problems** as well as isolating and resolving information systems problems.
- **Coordinates referrals to appropriate technical,** professional, or service personnel
- **Receives and prioritizes issues** and forwar...