Job Description
We are seeking an experienced Hootsuite Implementation Manager to own the client relationship and oversee delivery of new client implementations. This role combines client-facing consultancy, project management, and quality oversight, working closely with Implementation Specialists who deliver the hands-on configuration.
You will be responsible for ensuring implementations are delivered on time, to scope, and with a high-quality client experience.
What you will do
Client Management & Discovery
- Act as the primary point of contact for new implementation clients
- Lead requirements review meetings to confirm client needs, objectives, and scope
- Translate business requirements into clear delivery briefs for implementation specialists
Project Management
- Own the end-to-end implementation plan, timelines, and milestones
- Coordinate and oversee one or more Implement...