💼 Full-Time Position

Hospital Answering Service Operator (Swing Shift 10am -8pm)

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TEKsystems
📍 Boston, MA, United States
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Location
Boston, United States
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Posted
June 24, 2026
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

NOW HIRING FOR SWING SHIFT- THIS ROLE WILL HAVE A 8HR SHIFT BETWEEN 10AM -8PM MUST BE FLEXIBLE ON HOURS
THIS ROLE WILL REQUIRE SATURDAY SHIFT (SUNDAY AND ONE WEEKDAY OFF)
Description
Top Must Haves:
1. Someone who's looking to learn, avid learner
2. Competitive Edge
3. Flexibility in schedule (10 hours of availability to be scheduled)
4. Someone with positive attitude
5. Good tenure***
6. Near perfect Attendance needed
Customer Service Reps are taking high volume calls from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. Their job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact. KPI's: 85% of calls within 30 seconds.
Since we are a 24/7 call center, we do not have set shifts. Instead, we have a window that allows us some flexibility when scheduling. For example, someone that is hired for a first shift must be available to work as early...