Job Description
About the Role
Black & White Waiters is seeking a full-time highly organised and experienced Hospitality Group Service Manager based in our Sydney office to oversee the delivery of premium hospitality services across corporate, private, and large-scale events in NSW, VIC and QLD.
Key Responsibilities
· Plan, coordinate, and oversee hospitality staffing operations for corporate functions, private events, conferences, and luxury events.
· Manage event delivery to ensure high standards of service, presentation, and client satisfaction.
· Advise the Event planners and Catering Managers regarding workforce planning, rostering, and allocation of hospitality staff across multiple events.
· Mentor waitstaff, bartenders, and event supervisors
· Review internal policies and procedures regarding customer relations and services
· Maintain strong client relationships and liaise with venues, event organisers, an...