Job Description
Leadership and Team Managements: Lead, motivate, and manage a diverse team of guest services professionals across various locations Implement a training plan to ensure the team is equipped with the latest hospitality standards and practices. Promote and ensure inclusivity within the team, encouraging diverse perspectives and creating a supportive atmosphere for all employees. Implement communication strategy with the team, clients, and relevant stakeholders across all the sites. Operations: Oversee all front desk, hospitality, room reservations and switchboard activities, ensuring efficient and exceptional service. Develop and implement standard operating procedures (SOPs) for front desk, hospitality, room reservations. Ensure a high standard of guest satisfaction by anticipating the guests needs. Collect and analyze guest feedback to continuously improve service quality. Implement initiatives to constantly improve the overall guest experience Contract Management: Monitor and manage bu...