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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
AT SONDER YOU WILL:
- Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution.
- Prioritize, delegate, execute and support day‑to‑day tasking to ensure world‑class guest experience and team accountability.
- Guide guests through the Sonder experience ensuring they have an amazing first impression.
- Communicate cross‑functionally clearly and with compassion.
- Own and update standard operating procedures to support team execution.
- Assist in continuous improvement project design and implementation.
- Analyze market trends to optimize operations and to proactively address potential guest issues.
- Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team.
WHAT WE ARE LOOKING FOR:
- Minimum 3 years of experience managing direct reports; hospitality a plus. <...