Job Description
Salary: 3,000 - 6,000 per month
Employment Type: Full-time
Department: Customer Success
Location: Penang, Malaysia
Posted on
Overview
Ready to build a career where communication, relationship-building, and problem-solving come together? Join Exabytes as a Customer Success Renewal Specialist and help businesses stay connected, grow better, and succeed with us. If you enjoy talking to people, managing multiple conversations, and working in a fast‑paced environment, this role might be for you.
Responsibilities
- Manage Customer Renewals
Own the renewal journey from start to finish, ensuring customers renew their services smoothly while maintaining strong relationships and satisfaction.
- Handle Multiple Customer Communications
Manage day‑to‑day customer interactions through phone calls, WhatsApp, emails, and occasional video meetings to support customer needs, follow up on...