Job Description
Handle customer inquiries through email, chat, or other communication channels as needed.
Help customers adjust or cancel reservations while adhering to hotel policies.
Identify and resolve reservation issues, including overbookings, incorrect charges, or booking modifications.
Recommend special offers, packages, and room upgrades to boost hotel occupancy and revenue.
Share feedback and suggestions to improve processes and enhance the customer experience.
Help customers adjust or cancel reservations while adhering to hotel policies.
Identify and resolve reservation issues, including overbookings, incorrect charges, or booking modifications.
Recommend special offers, packages, and room upgrades to boost hotel occupancy and revenue.
Share feedback and suggestions to improve processes and enhance the customer experience.