Job Description
About the Role
We are looking for a warm, service-oriented HOTEL CONCIERGE to join our hotel team. You will be the first point of contact for guests, ensuring a smooth check-in/out experience and delivering excellent hospitality throughout their stay.
Key Responsibilities- Welcome guests with professionalism and a friendly attitude
- Handle check-in, check-out, and room assignments
- Manage reservations, room availability, and guest enquiries
- Provide accurate information about hotel services, facilities, and local attractions
- Assist in handling guest complaints calmly and effectively
- Coordinate with housekeeping and other departments for smooth operations
- Process payments, maintain records, and ensure proper documentation
- Uphold hotel service standards and create a positive guest experience
- Experience in customer service or hospit...