Job Description
Join the team as a Hotel Front Desk Supervisor at a prime location in Banff, Alberta. This role demands strong leadership to ensure smooth guest service and operational excellence in the front desk area.
This permanent, full-time role focuses on coordinating front desk activities while managing staff effectively. You will have experience in customer service and will oversee daily operations such as guest registration and room assignments. Your leadership will help elevate service standards and address guest issues promptly.
Key Responsibilities:
• Manage staff and delegate front desk tasks
• Establish and maintain guest check-in procedures
• Respond to and resolve guest complaints
• Prepare reports on operational efficiency
• Ensure smooth operation of computer systems
Requirements:
• 1-2 years of supervisory experience
• High school diploma or equivalent
• Strong knowledge of MS Outlook
• Excellent communication skills
• Ability to work full-time...
This permanent, full-time role focuses on coordinating front desk activities while managing staff effectively. You will have experience in customer service and will oversee daily operations such as guest registration and room assignments. Your leadership will help elevate service standards and address guest issues promptly.
Key Responsibilities:
• Manage staff and delegate front desk tasks
• Establish and maintain guest check-in procedures
• Respond to and resolve guest complaints
• Prepare reports on operational efficiency
• Ensure smooth operation of computer systems
Requirements:
• 1-2 years of supervisory experience
• High school diploma or equivalent
• Strong knowledge of MS Outlook
• Excellent communication skills
• Ability to work full-time...