Job Description
Key Job Tasks :
- Understand and know how to operate the Opera cloud-based on property management system.
- Meet and greet guests upon their arrival at the hotel.
- Assist with luggage requests.
- Perform all check-in tasks effectively and efficiently.
- Escort guests to room and introduce the amenities in the room.
- Share and promote the facilities and services offered by the hotel.
- Perform all check-out tasks effectively and ensure billing is accurate.
- Answer phone calls within three rings.
- Record any guests that need assistance and/or incidents.
- Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.
- Follow up with daily pending tasks.
- Take and manage reservations for walk-in guests and/or when reservation department is closed.
- Interact with guests warmly and appropriately, making them feel w...