Job Description
Description
We’re looking for a hands‑on, people‑focused Hotel Operations Manager to help lead the day‑to‑day operations of the property. This role serves as a key partner to the General Manager and is responsible for ensuring seamless execution across departments, delivering exceptional guest experiences, and supporting team performance.
Key Responsibilities
- Partner with the General Manager to oversee daily hotel operations, including Front Office, Housekeeping, and other guest‑facing areas.
- Lead, coach, and support department managers and hourly team members to drive performance and engagement.
- Ensure a consistently high level of guest experience and service standards.
- Monitor and manage key operational metrics, including labor, productivity, and guest satisfaction scores.
- Support scheduling, staffing plans, and day‑to‑day operational needs across departments.
- Step in as manager‑on‑duty as neede...