Job Description
We are seeking a friendly and customer-focused Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for guests, providing excellent service and ensuring a smooth check-in and check-out process. You will assist with reservations, respond to guest inquiries, and handle administrative tasks in a professional manner.
Key Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly attitude
- Manage check-in and check-out processes efficiently
- Handle guest inquiries, provide information about hotel services and local attractions
- Process reservations and cancellations accurately
- Manage phone calls and direct them to the appropriate departments
- Handle guest complaints or requests and elevate as necessary
- Maintain accurate records of bookings and guest details
- Ensure the reception area is tidy and presentable at all times