Job Description
Large 5* Hotel in Cape Town is looking for an experienced, people centric, and professional Front Office Receptionist.
Duties:
Attend to all guest needs, including but not limited to registration, check in`s, check outs
Kindly and promptly address guest inquiries, requests, and matters of concern
Provide information about hotel services, amenities, and local attractions
Coordinate with other hotel departments to fulfil guest needs and requests
Manage reservations, cancellations, and room assignments and all front desk related tasks
Ensure all relevant policies and procedures are adhered to
Complete all relevant end of day activities and reporting
Maintain and adhere to relevant health and safety protocols as required
Process relevant payment processes
Answer and respond to incoming calls with the appropriate telephone etiquette
Proces...
Duties:
Attend to all guest needs, including but not limited to registration, check in`s, check outs
Kindly and promptly address guest inquiries, requests, and matters of concern
Provide information about hotel services, amenities, and local attractions
Coordinate with other hotel departments to fulfil guest needs and requests
Manage reservations, cancellations, and room assignments and all front desk related tasks
Ensure all relevant policies and procedures are adhered to
Complete all relevant end of day activities and reporting
Maintain and adhere to relevant health and safety protocols as required
Process relevant payment processes
Answer and respond to incoming calls with the appropriate telephone etiquette
Proces...