Job Description
We’re looking for a Mandarin-speaking Customer Support for Hotel Reservationto join our growing international team in Malaysia. If you’re detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.
Key Responsibilities
- Support Sales team & resolve customer issues.
- Handle escalations and ensure accurate sales verification.
- Follow up on cases until resolution.
- Deliver professional, high-quality customer service.
- Create a positive and seamless customer experience.
- Provide timely, accurate support while adhering to SOPs.
What We’re Looking For
- Proficient in English and Mandarin (spoken, written, and reading)
- Bachelor’s degree, Diploma, or equivalent in any field
- Hotel/Reservation experience is required
- Customer-focused with strong communication skills
- Good problem-solving and critical thinking abili...