Job Description
We're looking for a Hotel Technology Support Specialist to join our Early Life Support & Hotel Services Escalation team, the people who help our hotels feel well-looked-after when their tech needs a steady hand.
You'll have the opportunity to work with a knowledgeable and supportive team; this role can be based in either our Branston or Windsor office.
**What you’ll do**
You'll be the go-to person for hotel-facing technology escalations across two halves of our work: Early Life Support for hotels in the first weeks after a new product goes live, and ongoing service management for the trickier issues once they're in business as usual across the EMEAA region.
Day to day, that means:
+ Triaging and coordinating complex escalations across product, support, regional teams and partners like Oracle and HotelKey
+ Joining major incident calls, shaping clear updates, keeping stakeholders informed, helping restore service
+ Spotting ...
You'll have the opportunity to work with a knowledgeable and supportive team; this role can be based in either our Branston or Windsor office.
**What you’ll do**
You'll be the go-to person for hotel-facing technology escalations across two halves of our work: Early Life Support for hotels in the first weeks after a new product goes live, and ongoing service management for the trickier issues once they're in business as usual across the EMEAA region.
Day to day, that means:
+ Triaging and coordinating complex escalations across product, support, regional teams and partners like Oracle and HotelKey
+ Joining major incident calls, shaping clear updates, keeping stakeholders informed, helping restore service
+ Spotting ...