Job Description
Mobile Locker is a fast-growing international company offering smart locker solutions at festivals, events, and permanent locations across Europe.
For our support team, we are looking for a Hotline Agent to assist customers by phone and help ensure a smooth and professional service.
Responsibilities
- Answering incoming calls via the Hotline
- Supporting customers with the use of lockers (payments, malfunctions, access, etc.)
- Analysing and resolving technical or operational issues remotely
- Escalating more complex issues to the right team or person
- Contributing ideas to improve service and flagging recurring problems
- Working in a shift system (including evenings, nights, and weekends where applicable)
Requirements
- You are customer-focused and communicate smoothly and professionally
- You are comfortable with a high volume of telephone contact
- You...