Job Description
Overview
Devise strategies to ensure that all KPIs related to servicing the premium customers are complied with.
Functions
- Coordinate with the Business Units on the support needed from Operations
- Develop strategies to ensure compliance with the Key Performance Indicators
- Calibrate with Training, Quality Assurance for operational efficiency
- Serve ad hoc requirement for the Business Units
- Raise red flags for immediate resolution and intervention
- Conduct regular business review
- Facilitate review of contracts, payments, and other related activities for the FWA Business
Employment Standards
- Vendor management skills : Show you are able to coordinate and cooperate with third-party (product or service) providers. Your work would involve building mutually beneficial relationships with suppliers to t...