Job Description
• Determine work requirements and allocate duties to Room Attendants, Experienced Self-Checkers and Team Leaders.
• Oversee the work of the team, suggesting improvements and changes based on observation and feedback.
• Identify and deliver MGallery Magic for guests, based on their preferences and interactions, sharing intelligence with your colleagues through assigned systems.
• Inspect rooms and manage team productivity in line with Hotel guidelines.
• Establish on-going On Job Training Programme within the department to meet service standards and support team members with work based issues.
• Fully induct new staff into the team, department and hotel in the first week of their employment.
• Ensure that all team members under your control carry out their duties in accordance with the service standards and procedures manuals to meet departmental / hotel service standards and brand standards.
• Effectively use guest f...